Neapolitan Shop
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Chocolate Neapolitans, Chocolate Napolitans, Chocolate Napolitains, Personalised Chocolates, Private Label Chocolates, Logo Chocolates, Chocolate, Milk Chocolate, Dark Chocolate, White Chocolate, Mint Chocolate, Orange Chocolate, Personalised Chocolate Napolitans, Promotional Chocolates, Corporate Chocolates, Order online or Telephone: +44 (0)1754 896667

About Us This web site is owned and operated by Hames Chocolates Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Hames Chocolates Ltd
The Chocolate Factory Hawthorn Road Skegness Lincolnshire PE25 3TD Mainland United Kingdom
Phone: +44 (0)1754 896667
Fax:
Email: sales [at] chocolatenapolitans [dot] co [dot] uk
VAT 945879556


Company number: <6816057>
Making A Purchase Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' (at the top of the page) and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Shipping is charged by weight of the parcel. We will despatch your order to the delivery address as requested when placing your order.

We will take all reasonable steps to deliver your order within the time indicated. However, we will not be under any liability to you in respect of any failure to deliver within this timescale or on any particular day or dates.Customers who use our Courier Delivery service MUST provide a delivery address where the order can be accepted and signed for. i.e. your home, a neighbour or your workplace.

There are several days each year that we cannot despatch chocolate orders due to extremes of temperature. (over 28 degrees) and extremes of weather. These are circumstances byond our control & we will not be under any liability to you in respect of failure deliver within this timescale or on any particular day or dates.

Courier Deliveries

If you are not there to sign for your parcel the courier will leave a calling card. You will need to ring the number on that card to re-schedule delivery. If you do not call the courier within 3 days the courier will return the parcel to Hames Chocolates Ltd. The courier will charge us to bring the parcel back to our despatch centre, we have to pass this charge to our customer. The cost of failed delivery is a minimum of £15.99 plus a redelivery charge (this charge is the couriers policy).
PLEASE ensure that you have your parcel delivered to an address where someone will be available to sign for it. This can be a work address.
PLEASE ensure that you have given the correct address and postcode.

Where the delivery is aborted because there is no one at the delivery address a charge of £15 will be made to cover the costs invoiced to us by the courier this happens only in extreme cases where the courier has tried to deliver more than once.

In the event that you are expecting a parcel that has not yet arrived or want to check its status please contact us with your order number and we will give you a contact number for the courier and your consignment number.

Courier Deliveries

If you have a time sensitive order (eg a birthday present) please choose to have the courier deliver your parcel as they will deliver the parcel the day after it has been despatched (excluding weekends)

If you are not there to sign for your parcel the courier will leave a calling card. You will need to ring the number on that card to re-schedule delivery. If you do not call the courier within 3 days the courier will return the parcel to Hames Chocolates Ltd. The courier will charge us to bring the parcel back to our despatch centre, we have to pass this charge to our customer. The cost of failed delivery is a minimum of £15.99 plus a redelivery charge (this charge is the couriers policy).
PLEASE ensure that you have your parcel delivered to an address where someone will be available to sign for it. This can be a work address.
PLEASE ensure that you have given the correct address and postcode.

Where the delivery is aborted because there is no one at the delivery address a charge of £15 will be made to cover the costs invoiced to us by the courier this happens only in extreme cases where the courier has tried to deliver more than once.

In the event that you are expecting a parcel that has not yet arrived or want to check its status please contact us with your consignment number and we will give you a contact number for the courier and your consignment number.



Delivery Schedule Most of our products are made to order. Our aim is to turn your order around within 7 days of receiving the order. During peak times this can increase to 2-3 weeks.

Delivery and the customers acceptance of the Confectionery shall be deemed to have taken place upon the signed delivery note by the customer or any agent, employee, nominee, representative of the customer or by an independent carrier. We will take reasonable steps to deliver your order within the times indicated. However, we will not be under any liability to you in respect of failure to deliver within this timescale or any particular days or dates. Customers MUST provide a delivery address where the order can be accepted and signed for. The cost of failed delivery will be passed to the customer.

FORCE MAJEURE
We will not be held responsible for failure or dely in carrying out our obligations under the contract arising out of any cause outside of our reasonable control or by the inability to procure materials or articles except at a higher price due to any such cause and in such circumstances we shall be entitled by notice to terminate teh contract in whole or in part without incurring any liability whatsoever to you.

RETENTION OF RISK AND TITLE:
The risk in the goods shall pass to you on delivery. All goods, delivered or not, remain our property until payment in full is received. Until such time payment in full is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property, and any payment received by you for any sale of such goods must be held in a separate account in trustfor us. In the event of non payment by you for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance to these conditions and we shall be entitled to enter upon the property where the goods are stored and repossess and remove the same. You hereby grant us irrevocable license to oenter your premises for the said purposes. Title of goods supplied remain vested in the seller until the invoice price has been paid in full
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Guarantee Most of our products are made to order. This gives you the longest shelf life available. Generally 12 months for chocolate bars and 9 months for filled chocolates.

BESPOKE PRODUCTS

Due to the manufacturing processes involved final quantities can vary +/_ 10% and you will be charged contract rate for the quantity delivered. Tools of all kinds, moulds, films, drawings and any necassary tool required for production remain our property irrespective if the purchaser contributes to the production costs. Any moulds, tools, cliches, etc required for special designs will be kept for 12 months before destroying if no re-order is received during this time.
You warrant that you are the author, licensee or assignee of all text, logos, artwork and any other materials ("Material") supplied by You to us and are authorised to supply such Material to be displayed on our products. To the extent permitted by law we hereby expressly exclude any liability where Material supplied by you infringes the intellectual property rights of any third party and any direct, indirect or consequential loss or damage incurred by any third party in connection with the display of such infringing Material on our products, including, without limitation any liability for loss of income orf revenue; loss of business; loss of profits or contracts; loss of goodwill or for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. We are the distributor (and not a publisher) of Material supplied by You.

PRODUCTS

We reserve the right to alter any details or designs of products illustrated without notice and while every effort is made to describe goods accurately in the catalogue no warranty is given to accuracy and no responsibility will be accepted for error or misdesriptions and any resulting loss.

PROMOTIONAL MATERIALS

We keep our website and catalogues constantly updated using updated images of our work. This may mean that your tex, logos, artwork and any other materials ("Material") provide by you to us may be photographed and included in our promotional materials. By agreeing to our terms and conditions you authorise us to use your Materials for these purposes. If you do not wish your personalised products to be photographed you must notify us in writing when placing your order or within 7 days from placing an order with us.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1754 896667 (International +44 +44 (0)1754 896667) or fax us on or write to us at The Chocolate Factory Hawthorn Road Skegness Lincolnshire PE25 3TD Mainland United Kingdom
Privacy Policy Hames Chocolates Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy Goods should not be returned without our prior agreement.

All goods must be checked before signing for them them. The courier asks for you to sign for them in good condition please check your goods BEFORE signing, otherwise you will have signed to say that you have accepted the goods in good condition. All shortages & breakages must be notified in writing within 3 working days. Goods must be retained for inspection.

CANCELLATIONS:

If you would like to cancel an order notification must be sent to us in writing and have received written confirmation from Hames Chocolates Ltd for any cancellation to be accepted. Due to the bespoke nature of some our products it is not possible to cancel some goods once the order has been placed.





Remittance Terms Payment in full is due when placing an order.
If you order online you may select to pay by credit / debit card. You may send your credit card information via phone, fax, snail mail or over the Internet. When paying by credit / debit card please enter your address as the address to where your card is registered to. Your card may be declined if you do not provide us with this address.
We also accept payment by cheque (cheques should be made payable to Hames Chocolates Ltd) or by bank transfer.

For all orders placed overseas payment by bank transfer is the only payment method accepted.

If you wish to open a credit account please email our accounts department for a credit application form. New accounts will initially be opened on a proforma basis (payment in advance) A credit account can be applied for at any time but is subject to our approval. Payment for account customers must be made in 28 days of the invoice date. All accounts overdue by more than 28 days will automatically be transferred to a debt collector. The customer accepts the cost of the collect and subsequent legal action will be payable by the customer in full. Hames Chocolates Ltd reserve the right to charge interest at the rate of 2% per month on the invoiced price of the goods where the payment due date (as specified above) has been exceeded. This will apply until the invoice price has been paid in full. We regret that we are unable to open a credit account for any business that has been trading for less than 12 months.

For all orders placed overseas payment by bank transfer is the only payment method accepted.

Chocolate Neapolitans, Chocolate Napolitans, Promotional Chocolates, Chocolate Napolitains, Personalised Chocolates, Private Label Chocolates, Logo Chocolates, Chocolate, Milk Chocolate, Dark Chocolate, White Chocolate, Mint Chocolate, Orange Chocolate, Personalised Chocolate Napolitans, Corporate Chocolates, Foodservice Chocolates. Order online or Telephone: +44 (0)1754 896667

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